Refund Policy


Artisanal collection

Our artisanal collections are exclusive collections. Each item is carefully treated either by local artisans or by our partner dress makers within Europe. Every process of producing items is transparent. Some of our hand-died series are treated one by one therefore the shades of each product vary and may differ from the sample item shown on the pictures. By placing an order, customer states to be aware of above mentioned characteristics of our products. If you are not certain and have doubt about the product, please feel free to contact us before placing an order to eliminate a dissapointment.

 

RETURNS & REFUNDS

Our return policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund. Before proceeding with a return, please send us a request with the reason of return by contact form. Request for return due to damage or defectives need to be illustrated by clear photos of the product in whole, as well as the detail. Please ask the representator of delivery sign confirming the damage. Returns without prior consent from our side will be rejected, and possibly send back on your expense. 

To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging. We are not responsible for any damage occurred during shipment to items you send back to us. 

To complete your return, we require a receipt or proof of purchase.

Only items purchased on shop.MisoraNakamori.com are applicable for return.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error, will be rejected from any refund, partial are in whole.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping charges are non-refundable. If shipping charges were higher than payed by client, Misora Nakamori serves the right to deduct those extra charges when refunding the order. 

 Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@MisoraNakamori.com.

 

Exchanges

No exchanges are accepted, only refunds.

 

Shipping

Prior to any returns, please send us a request at shop@MisoraNakamori.com, returns without prior consent from our side will be rejected. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping cost/charges will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping back an item, you should consider using a trackable shipping service and/or purchasing shipping insurance. Make sure to forward us the tracking number upon ship out to prevent packages getting lost or delayed. We don’t guarantee that we will receive your returned item. Items lost/damaged in transport will not be compensated if our instructions were not followed.

 

SALE ITEMS, SAMPLES, MADE TO ORDER AND PRE-ORDER

Sale items

Only regular priced, stocked items are eligible for return/refund. Items bought on sale or discount are not legible and can't be refunded/returned under any circumstances.

Customization

Customized items are not eligible for refund/return under any circumstances. No Cancellations are accepted.

Samples

Samples sold on our website have been either: handmade in our Paris atelier which might have been used for showcase/presentation, left over stock or production pieces with small defectives. pieces might show imperfections, scratches or discoloration. As samples are sold under the idea of digitalizing a real life sample-sale, they are sold as displayed and might not be offered with a cotton bag / silk paper packaging as done for pieces from our main collection. Samples are not eligible for refund/return or cancellation under any circumstances.